White Screen Of Death Update - Rain dances in the sun.★

An update on my White Screen Of Death iMac problem.

You see I found another user's adaption to the fix by Prodos16, involving an old powermacintosh, and Apple Partition. Great, I thought... I have a PowerMacintosh G3 Beige MiniTower, it has a usb card on it and the firewire drive I have accepts both USB and Firewire drive connections.

I went to turn it on and suddenly realized that I had for some reason deleted the entire HDD on the old powermacintosh some time ago. Don't ask me why, I even formatted the drive to FAT32 as well. It was evidently one of those moments where curiosity gets the better of reason in what amounts to be a neural fist-fight.

So I popped in my craftily cared for OS 9 cd, but now the PowerMacintosh won't boot from that either. It's almost as if all the macs in my house decided to do a group suicide. Pop a few pills and fry their logic boards.

I'm on the phone to Apple support right now, they've been super helpful. We ran through a couple of the standard troubleshooting procedures but basically come to the conclusion that the machine is bust. That's right, on suicide pills.

Normally I'd be throwing in the towel and complaining bitterly, but once again Apple have gone far further than the extra mile. They arranged for me to visit an Apple Center to get the machine serviced. Once they realized that the nearest Apple Center to me was about 60 miles away, they decided that asking me to drive that far was simply too much. (Hell, I was just happy to hear that my machine would be looked at in the first place!)

So they put me on hold for a second or two, then came back with some great news. They're sending a serviceman to my house, to my room, to my iMac, to fix it. They brought the service center to me, rather than ask me to go to it.

Sure, if you lived 10 miles away from a Apple Center taking your goods there yourself is completely acceptable. I just didn't expect this level of service and courtesy.

I'm expecting a call any minute now on my mobile, and a visit within the next 24 hours. If the technichan can't fix the iMac on site, he's going to take it away, get it fixed / replaced and bring it back.

Kudos to Apple yet again, this is the level of service that keeps us all coming back.

Happy Mac'ing!

Labels: white screen of death

★ 0 Comments. | By Skippy, Friday, July 20, 2007 8:41 AM | Links to this post

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